Shipping Policy

Thank you for visiting and shopping at Our Website. The following terms and conditions constitute our Shipping and Delivery Policy.


INTERPRETATION AND DEFINITIONS


INTERPRETATION


The capitalized words used in this policy have specific meanings defined under the following conditions. These definitions shall apply irrespective of whether the terms are in singular or plural form.


DEFINITIONS

FOR THE PURPOSES OF THIS DISCLAIMER:

“Company” (referred to as “the Company,” “We,” “Us,” or “Our” in this Disclaimer) pertains to:


VORTEXMART LTD

OGUNOIKI STREET, OWORONSHOKI, KOSOFE, KOSOFE, LAGOS STATE, NIGERIA

Registration number: 7027173

 

“Country” refers to: Nigeria

“Goods” refers to the items offered for sale on the Service, whether tangible or digital.

“Orders” mean a request by You to purchase Goods from Us.

“Service” refers to the Website.

Website refers to the URL accessible at https://gameexplorationzone.com/

“You” means the individual accessing the Service, or the company or legal entity on behalf of which such individual is accessing or using the Service, as applicable.


Digital Goods Delivery Policy


All Digital Goods purchased will be delivered through download or grant of access, either via email, designated Website access, or any other means of access (the “Delivery”). The Delivery is considered complete when the purchased Digital Goods and their content are in Your possession, either through downloading or accessing them via Our Website or any other website on the internet. For the purpose of the Refunds & Returns Policy, the Delivery date is the date of the first download or grant of access, regardless of the time of Your first access.


Shipping Policy


Shipment processing times: All Orders are processed within 1-3 business days after receiving a confirmation email. Orders are not processed or shipped on weekends or holidays. You will receive another notification when Your order has been shipped. The processing time is in addition to the shipment time, which varies depending on the chosen shipment method and is determined by the shipment carrier.

If We experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of Your Order, We will contact You via the email or telephone provided.


Shipping Rates & Delivery Estimates


Shipping is free of charge. The estimated delivery time varies depending on Your location and is between 5 to 14 days.

Delivery delays can occasionally occur and are not always within Our control.


Shipment Confirmation & Order Tracking


Once Your order has shipped, You will receive an email notification from Us, including a tracking number that You can use to check its status. Please allow 24-48 hours for the tracking information to become available. If there are delays and the shipment hasn’t arrived within the estimated delivery time, please contact Us using the email provided under “Contact Us” below.


Customs, Duties, and Taxes


We are not responsible for any customs and taxes applied to Your Order. All fees (such as tariffs, taxes, tolls, etc.) imposed during or after shipping are the customer’s responsibility.


DAMAGES


We are not liable for any products damaged or lost during shipping. If You receive Your Order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.


Refunds & Returns


If You would like a refund or return, please review Our Refunds & Returns Policy on Our Website first.


CONTACT US


If You have any questions about this Shipping Policy, You can contact Us:

By visiting this page on our website: https://gameexplorationzone.com/contact/

By sending us an email: support@gameexplorationzone.com

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